Manage your prescriptions with the RxLocal portal.
We partner with RxLocal to provide this easy-to-use portal to help you order refills, set reminders and more. When you download the RxLocal mobile app, you can also send and receive secure messages regarding your prescriptions with the Hoover Pharmacy team.
If you prefer, you can still refill by giving us a call at (650) 326-2300.
Frequently Asked Questions
What if I cannot download the phone app?
RxLocal is also available through an internet browser. Sign up is easy!
- Visit https://patient.rxlocal.com/account/login.
- Select “Create an Account.”
- Input your last name, Rx number, date of birth and ZIP code.
- Find Hoover Pharmacy by selecting the city (Palo Alto) and state (California).
- Choose Hoover Pharmacy.
- Create a username and password.
- Set a PIN.
You can now use the app to request refills, set up reminders and more!
Why do I have to enter my registration information again?
RxLocal will periodically reevaluate its security measures to ensure safe and HIPAA compliant communication. This sometimes requires updates to software, which may prompt additional user verification.
When is the soonest I can expect an order to be ready?
Generally, orders will be processed within 24 hours on business days. Cut off time for delivery and mail shipments is usually 12 p.m. each day. If there is a problem with your order, please be available by phone so we can update you. Whenever possible, please allow at least 3 business days between order submission and expected ship or pick-up date so we have time to order medication or resolve any issues that come up.
Why don't I see my medication on my med list?
There may be several reasons for this. If the prescription is expired or out of refills, it will not appear if it has been more than eight months since the last fill date. If it is a new prescription, it may not have been processed yet, or there may be an issue with the prescription. Please message or call us if you would like to place an order for a prescription you do not see in your profile.
Why is it saying "too soon to fill"?
The app will allow orders to be placed when there are five or less days before the estimated refill is due. This is consistent with most insurance billing limitations; most claims won’t be accepted any earlier. If you are going on vacation or need an exception to this rule, please message or call us so we can submit an override to the insurance or charge our loyalty pricing to get you what you need.
Why don't you include the name of the medication when you message me?
Often this is a limitation of SMS text messages. Because these are not HIPAA compliant, per our policy we are not allowed to include any protected health information, even if you waive your rights to privacy. The best way around this is to enable RxLocal message and notifications on your smartphone. This portal allows us to talk about your medications freely.
Why are you sending me SMS text messages rather than RxLocal messages?
When the RxLocal app is force closed and/or the notifications are turned off, we are limited to using generic messaging via SMS. Keeping the app open and notifications on will allow us to send outbound RxLocal messages to you. This is helpful in notifying when the order is ready, or reaching out to you with additional information.
We're here to help!
Feel free to call, email or send a message using the form below. For your privacy, please do not include any confidential medical information when using the form. For medical emergencies, please call 911.
211 Quarry Road
Palo Alto, CA 94304
Monday – Friday: 9 a.m. – 5 p.m.