Here’s what you need to know before your COVID-19 vaccine appointment.
What to bring, what to wear and answers to FAQs.
Be sure to bring your photo ID and prescription insurance or Medicare card.
If you haven’t already, fill out your consent form prior to coming to your appointment. This form was linked in your appointment confirmation email.
Wear short sleeves to your appointment to make vaccine administration easy.
Since we are limiting the amount of people in the pharmacy, please arrive ten minutes before your appointment time, but no sooner.
A face covering, COVID screening and use of hand sanitizer will be required for all appointments.
Answers to Your Vaccine FAQs
Are you only immunizing Hoover Pharmacy patients?
No, our immunizations are available to the general public based on eligibility requirements and appointment availability.
Can I get the vaccine if I am immunocompromised (have a solid organ transplant) or take immunosuppressive medications?
Currently, there is no data available to establish vaccine safety and efficacy for those who are immunocompromised. However, having a weakened immune system may increase risk of severe illness from COVID-19, so you can receive the COVID-19 vaccine if there are no contraindications. The COVID-19 vaccine does not contain live virus, so the vaccine cannot make you sick with COVID-19. We encourage our patients to check with their doctor prior to vaccinating if they are in such a category with limited or no data.
Can I get the vaccine if I am HIV positive?
Currently, there is no data available to establish vaccine safety and efficacy for those who have HIV. Patients with a stable HIV infection were included in COVID-19 vaccine clinical trials, but data is limited. However, having a weakened immune system may increase risk of severe illness from COVID-19, so you can receive the COVID-19 vaccine if there are no contraindications. The COVID-19 vaccine does not contain live virus, so the vaccine cannot make you sick with COVID-19. We encourage our patients to check with their doctor prior to vaccinating if they are in such a category with limited or no data.
Should I get the vaccine if I have had COVID already?
Yes. There is not enough research to determine how long protection lasts after having COVID-19. To limit the chance of severe health risks associated with COVID-19 and to help prevent spread, the CDC recommends vaccination for those who are eligible. If you were treated for COVID-19 with monoclonal antibodies or convalescent plasma, then you should wait 90 days before getting a COVID-19 vaccine.
Do I have to pay for the vaccine?
There is no cost to the patient for the COVID-19 vaccine, even if uninsured.
Can I choose which vaccine I receive?
Vaccine availability is based on government allocation and vaccine site requirements. Due to the unpredictable nature of the vaccine rollout and the need to schedule appointments in groups to minimize vaccine waste, we cannot guarantee which first dose of COVID-19 vaccine you will be receiving until you arrive at the appointment.
What safety measures is Hoover Pharmacy taking?
Hoover Pharmacy puts patient safety first. All patients who enter the building are screened for COVID symptoms. Security attendants ensure everyone who enters the building is wearing a mask and may be provided a new mask to wear. We take health and safety measures to physically distance with physical barriers and wear personal protective equipment based on CDC guidelines to protect our team and patients and to prevent the spread of COVID-19.
All appointments must be booked online to minimize time in the pharmacy. No walk-ins for COVID-19 vaccines are allowed in order to prevent crowding.
What if I have allergies?
Current COVID-19 vaccines do not contain eggs, gelatin, preservatives, or latex. However, there is a chance that vaccines may cause a severe allergic reaction, which usually occurs within a few minutes to one hour. Our pharmacists recommend that you stay for at least 15 minutes for observation, and they are trained to respond in case of an allergic reaction. Please be sure to include all allergies on your online consent form prior to your appointment.
If you are eligible, should you wait?
If you were treated for COVID-19 with monoclonal antibodies or convalescent plasma, then you should wait 90 days before getting a COVID-19 vaccine. Otherwise, the CDC recommends receiving the vaccine if eligible and when available.
What should you bring and expect at your first dose appointment?
Getting the COVID-19 vaccine is similar to getting the flu vaccine. Similar to the flu shot, it is a small dose provided in the upper left or right arm (deltoid muscle). Please bring a photo ID to verify your identity. We encourage you to bring your insurance card (Medi-Cal or Medicare card if applicable). We ask that you do not bring children inside the pharmacy with you, and we may ask if caregivers can wait outside to allow for physical distancing.
After the dose, our pharmacists recommend you stay 15 minutes for observation. In case of an allergic reaction, our pharmacists are trained to help. While waiting, if a second dose is required, your second dose appointment will be scheduled to reserve an appointment about 28 days later. You will receive a CDC COVID-19 vaccination card that you should bring back for your second dose. While waiting, you can sign up for V-safe, the CDC After Vaccination Health Checker tool that uses texts and web surveys to provide check-ins. This tool allows you to inform the CDC if you experience any side effects and it will remind you when it is time to receive a second dose.
What should you bring and expect for your second or booster dose appointment (if required)?
If a second dose or booster is indicated, it will be provided in the same way as the first dose. Please bring a photo ID and your CDC COVID-19 vaccination card. After the dose, our pharmacists recommend you stay 15 minutes for observation. In case of an allergic reaction, our pharmacists are trained to help.
We’re here to help!
Feel free to email or send a message using the form below. For your privacy, please do not include any confidential medical information when using the form. For medical emergencies, please call 911.
All scheduling and communications regarding COVID-19 vaccine appointments are done online. Staff are unable to answer questions about appointment availability or scheduling over the phone.
211 Quarry Road
Palo Alto, CA 94304
Monday – Friday: 8 a.m. – 7 p.m.
Saturday: 8 a.m. – 5 p.m.